Privacy policy

Privacy Policy

Last updated: June 2026

Cool Mums Club (ABN to be inserted) is an Australian-based online apparel brand operating at coolmumsclub.com. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains how we collect, use, store and disclose your personal information.

What information we collect

When you place an order, sign up to our email list, or contact us, we may collect:

  • Your name and email address
  • Your delivery address and phone number
  • Payment information (processed securely via Shopify Payments — we do not store card details)
  • Your order history and browsing behaviour on our site
  • Any information you voluntarily provide when contacting us

How we use your information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your orders and enquiries
  • Send you marketing emails if you have opted in (you can unsubscribe at any time)
  • Improve our website and customer experience
  • Comply with our legal obligations

Who we share your information with

We do not sell your personal information. We share it only with trusted third parties who help us operate our business, including:

  • Shopify — our ecommerce platform
  • The Print Bar / Printful — our print-on-demand fulfilment partners, who receive your name and delivery address to fulfil orders
  • Klaviyo — our email marketing platform
  • Australia Post and third-party carriers — for delivery of your order
  • Afterpay — if you choose to pay using Afterpay

All third parties are required to handle your information in accordance with applicable privacy laws.

Cookies and tracking

Our website uses cookies to improve your browsing experience and to analyse site traffic. By using coolmumsclub.com you consent to our use of cookies. You can disable cookies in your browser settings, though this may affect site functionality.

Email marketing

If you subscribe to our email list, we will send you marketing communications including new arrivals, promotions and brand updates. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email, or by emailing us at hello@coolmumsclub.com.

We comply with the Spam Act 2003 (Cth).

Data storage and security

Your information is stored on secure servers operated by Shopify and our other service providers. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.

Accessing or correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, email us at hello@coolmumsclub.com.

We will respond to your request within a reasonable timeframe.

Complaints

If you believe we have breached your privacy, please contact us at hello@coolmumsclub.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available at coolmumsclub.com/pages/privacy-policy. Continued use of our website after any update constitutes your acceptance of the revised policy.

Contact us

For any privacy-related questions, contact us at:
Email: hello@coolmumsclub.com
Website: coolmumsclub.com